Consistently meet industry demands while optimizing your IT investments

Plug into cost savings, process efficiencies, flexible platforms, and improved ROI with Socons’s IT and business process solutions.

In a long-term and ongoing engagement with Public Service Enterprise Group (PSEG), SoconS has helped this US energy company maintain and support its mission-critical software applications via the use of offshore resources. As a result, PSEG has:

• Improved cycle times, cost effectiveness, and quality

• Gained significant cost savings

• Delivered higher quality service to its customers

• Created an IT infrastructure to enable operation in a deregulated business environment

• Consistently met timelines and stayed within budget constraints Innovative solutions, bottom-line results Volatile fuel costs, supply-chain inefficiencies, growing regulatory burdens, an aging grid, and the wrath of Mother Nature. Let Socons’s industry, process, and systems expertise help you manage these pressures, realize up to 35% cost savings, and optimize your IT investments.

Socons’s practical yet innovative solutions enable you to efficiently and effectively evolve, operate, and maintain your systems and business processes. And with our Application,Infrastructure, and Business Process Outsourcing services, you can also free up human and capital resources for redeployment to strategic projects.

Optimized IT investments that reduce costs, increase speed-to-market, meet compliance, and enhance patient care.

Whether you need custom applications, off-the-shelf solutions, a fully integrated suite of systems, or an outsourcing partner, our extensive domain, technology, and business process expertise in the healthcare and life sciences industry makes us a preferred partner for providers, payers, and public service health organizations.

Improving quality, access, and affordability of public health care

Socons offers strategic planning and program management services to federal agencies, enabling them to manage the distribution of significant funding for Health Information Technology.

We also provide technology and analysis support and strategic planning to states in their efforts to improve quality, increase access, and reduce the cost of their healthcare delivery systems. These services focus significantly on services provided to Medicare and Medicaid recipients, and they include economic analysis, stakeholder analysis, technology planning for health exchanges, and informatics and health data intelligence for public health.

Only Socons has the insights that come from an insider’s understanding of business and technology gained from living and working day to day onsite with clients like you. Ourdelivery solution emphasizes local accountability and a flexible mix of global resources. The result is more-practical and actionable recommendations and the right-sized services that tightly align to healthcare payers’ and providers’ needs.

Optimize your IT investments across the retail supply chain.

Attract and retain customers while boosting profit margins
A Fortune 100 national grocery chain cut operating costs by 45% by outsourcing its supply chain functions, including set up and maintenance of resold merchandise attributes, prices, allowances, vendor details, and distribution information. That’s just one example of how we help some of the most respected names in retail optimize their supply chains.

What we can do for you
We’ll help you gain more value from your existing IT and business process investments by helping you evolve, operate, and maintain your systems and business processes across the entire retail value chain, including accounting, check collections, store operations, and demand management. As a result, you’ll get the operational improvements and performance enhancements you need to reduce costs while expanding your customer base.

Socons optimizes your IT investments through insight that can only come from working onsite, hands on with people, processes, and systems. We’ve worked with retailers of all sizes and have vast experience supporting parallel industries such as logistics, transportation, and pharmaceutical market sectors. This dynamic, real-time experience that we acquire from working inside companies like yours means we recognize and understand nuances and subtleties about your business that can’t be seen from afar by typical firms. As a result, we’re able to transfer our knowledge from other industries to immediately impact your business - from day one.

Expertise with the processes and technology that power your business
We have deep expertise in the technologies, such as SAP and Oracle, that top retailers rely on to do business. Socons was among the first service providers in the world to be certified as a full solution provider in Run SAP, a proven methodology that optimizes the implementation and ongoing management of SAP solutions. This means we can run your SAP implementations at optimal performance in a cost-effective way — and you can quickly take advantage of new functionality at a lower cost. In addition, Socons has helped numerous customers earn SAP “Awards for Excellence” for exceptional business ROI, business impact, and best consumer sectors.

We also have significant experience running, managing, and enhancing Oracle retail solutions. Awarded the Oracle Partner Excellence award in Singapore for three years running, Socons’s service delivery framework has proven successful for maximizing your investment in Oracle retail applications.

Optimize your operational and IT investments.

How do you reduce your cost of ownership while strengthening governance and achieving greater IT flexibility? By getting more value from your existing IT and operational investments.

With premium profits slowing and scrutiny from regulators growing, insurers are striving to reduce discretionary spending and total cost of ownership while meeting rigorous compliance, auditing, and risk management standards. Meanwhile, they must ensure business processes and systems support the organization in attracting and retaining a profitable agent network and enabling cross-selling activities across product channels.

Today, five of the top 10 leading insurance carriers and brokers choose Keane as their IT services and business processing partner. Solutions we’ve delivered include:

• A P&C insurer reduced its policy issuance process from 14 days to 1 — making most steps 100% paperless. As a result of Keane’s help Web-enabling the company’s policy administration process, policy holders now receive policies faster, pay reduced rates, and can pay online. The success of this project won the P&C insurer the Computerworld Honors Program Laureate Award in 2006.

• Application Portfolio Management and Outsourcing. A top P&C insurance group saved $40 million in IT costs after undergoing an APM assessment and then outsourcing its applications portfolio to Keane. In addition, the insurer was able to reduce labor costs by almost 50% while improving performance and creating a more business-focused IT organization.

• Application Outsourcing. A life and annuities insurance firm boosted service levels to 99% for levels 1, 2, and 3 production support after outsourcing its life insurance applications to Keane.

• Claims Processing. Keane is designing, developing, and managing an innovative insurance industry solution that will vastly compress the claims processing cycle, reduce agent attrition, and improve overall customer satisfaction. The solution is based on a highly configurable, meta-data driven service oriented architecture.

Tailored solutions, optimized results

Keane has worked inside insurance and financial services firms for more than 40 years. We understand the nuances and subtleties about your business, processes, and systems that can only come from working hands on with people, processes, and systems like yours. With this insight, we’ve designed solutions that meet the insurance industry’s most pressing needs:

• Application Portfolio Assessment
A business-based, metric-driven approach to application rationalization that identifies and delivers real savings and performance improvement opportunities. Keane’s approach classifies applications in five areas: retain, invest in, replace, retire, or offshore. We then take swift action on outsourcing and infrastructure consolidation opportunities so you can quickly free up vital capital while planning longer-term improvements. Typical cost savings are 10 - 15% from retiring redundant applications; 20-40% from server consolidation; and 30-50% savings in operation support.

• Post M&A IT Integration
A post-M&A integration methodology that minimizes negative customer impact while ensuring business continuity, system scalability, and alignment with long-term revenue-generation and operational goals.

• Claims Processing
A BPO solution that reduces operating costs, improves process efficiencies, expands capacity, and mitigates risk. Functional areas include data capture, claim intake/notice of loss, claim adjudication, and quality audits for all claim types, including healthcare, dental, disability, and property and casualty claims.

• Enterprise Cost Optimization
Keane’s Enterprise Cost Optimization helps financial services institutions lower IT cost of ownership, reduce operational risk, and enhance management capacity offshore. The offering starts with a rapid assessment of your application portfolio and business processes, and executes on practical and actionable recommendations for optimizing your IT investments through application portfolio rationalization, application and business process outsourcing, and legacy modernization.

Optimize your operational and IT investments.

How do you reduce your cost of ownership while strengthening governance and achieving greater IT flexibility? By getting more value from your existing IT and operational investments.

A damaged financial system and turbulent economy have left institutions under extreme pressure to cut operational and IT expenditures at the same time they are under increasing regulatory scrutiny and are exposed to mergers and divestitures. Keane is helping financial services institutions like you reduce total cost of ownership, meet rigorous regulatory and risk management standards, and create the flexibility they need to quickly integrate processes, applications, and data with newly acquired entities.

Some of our financial services clients have realized more value from their IT and operational investments by working with Keane to:

• Integrate multiple mortgage systems post-M&A. Keane helped a large European bank implement an SOA platform. The bank now enjoys greater business agility, has reduced system redundancies, has automated and improved governance and compliance, and has enhanced its ability to cross sell.

• Centralize all reconciliation functions. A top retirement services firm improved productivity by 25% and frequency by 100% while lowering financial and operational risks.

• More easily pinpoint problem areas and focus on improvements. A global bank now has a single point of access to trusted, timely, and accurate risk data across geographies.

• Reduced total capital expenditure for modernizing a mission-critical application. The SEC's EDGAR database is one of the vehicles through which the SEC fosters investor education and is central to the functioning of US's capital markets. Keane brought the right level of discipline and technical capabilities to optimize EDGAR's software and infrastructure and cost-effectively operate and maintain - and ultimately replace - this mission-critical application.

Tailored solutions, optimized results
Keane has worked inside financial services and insurance firms for more than 40 years. We understand the nuances and subtleties about your business, processes and systems that can only come from working hands on with people, processes, and systems like yours. With this insight, we've designed solutions that meet the financial services industry's most pressing needs:

• Application Portfolio Assessment
A business-based, metric-driven approach to application rationalization that identifies and delivers real savings and performance improvement opportunities. Keane's approach classifies applications in four areas: retain, invest in, replace, retire, or offshore. We then take swift action on outsourcing and infrastructure consolidation opportunities so you can quickly free up vital capital while planning longer-term improvements. Typical cost savings are 10-15% from retiring redundant applications; 20-40% from server consolidation; and 30-50% savings in operation support.

• Post M&A IT Integration
A post-M&A integration methodology that minimizes negative customer impact while ensuring business continuity, system scalability, and alignment with long-term business and technology goals.

• Financial Transaction Processing
A BPO solution that reduces operating costs, improves process efficiencies, expands capacity, and mitigates risk. Functional areas include securities processing operations; annuity contract processing; reconciliation of cash, accounts, and fund positions; financial analysis; and client reporting.

• Enterprise Cost Optimization
Keane's Enterprise Cost Optimization helps financial services institutions lower IT cost of ownership, reduce operational risk, and enhance management capacity offshore. The offering starts with a rapid assessment of your application portfolio and business processes, and executes on practical and actionable recommendations for optimizing your IT investments through application portfolio rationalization, application and business process outsourcing, and legacy modernization.

Moving your business forward by optimizing your IT and operational investments.

Socons is helping to revolutionize public transportation. We're delivering on the promise of smartcard technology by designing, building, and managing the largest public transportation ticketing project in the world.

By applying smartcard and micropayment technology, business process improvements, an onsite team with hands on expertise in the transportation industry, and the economic advantages of ShoreWise Adaptive Delivery, we are simplifying traveling by train, tram, and bus across an entire region. Socons's solution uses a secure plastic card that stores value and retains transaction history. Our online PMO provides unprecedented visibility into project status. As a result, our client is reaching each milestone on time and on budget and is on track to see this complex IT project go live in less time than any other of its kind.

Transportation challenges, optimized solutions

Public transit agencies face heightened demand from passengers for improved convenience yet have limited infrastructure capacity and budget for achieving it. In addition, transit services and trucking carriers must contend with increased regulations and aging IT systems. Socons's technology and transportation industry experts operate, maintain, and evolve your legacy applications, integrate disparate systems, and develop and support intuitive new solutions such as transportation management, billing and cash collection, and micropayment and smartcard ticketing systems.